Terms of Service

Rapid Return is an Australian online tax return preparation and lodgement service. Where we lodge a return for you, we do so in our capacity as a Tax Practitioners Board (TPB) registered tax agent (Tax Agent Number: 26257475).

By accessing or using Rapid Return, you agree to these Terms of Service (Terms). If you do not agree, do not use the service.

You must be at least 15 years old to create an account or use the Service. The Service is available for your own Australian individual tax return. You must provide accurate account information and complete the identity and authorisation checks required for your engagement.

You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.

Rapid Return provides software and workflows designed to help you prepare an Australian individual tax return, and (where applicable) we lodge that return with the Australian Taxation Office (ATO) on your behalf after you authorise us.

We may pre-fill or sync some information from the ATO and other data sources where available, but you remain responsible for reviewing and confirming the accuracy and completeness of your return before lodgement.

48-hour lodgement commitment

We will lodge your return with the ATO within 48 calendar hours after both your return has been submitted in our platform and your payment has been confirmed. An accepted Fee from Refund arrangement counts as payment for this commitment. The 48-hour commitment does not apply if we need to query you for additional information, clarification or supporting documents. We will tell you what is needed and progress your return promptly once the query is resolved. This commitment concerns lodgement with the ATO, not the time the ATO takes to assess your return or pay a refund.

Fees (if any) are shown to you during the Service. Unless stated otherwise, fees are in Australian dollars (AUD) and may change over time.

If you are eligible for our Maximum Refund Guarantee, it is limited to a refund of our fee and is subject to the conditions published for that guarantee.

If you choose our Fee from Refund option, you authorise your tax refund to be paid to Rapid Return so we can deduct our agreed fees and pay the remaining balance to your nominated bank account. You remain responsible for paying our fees if your refund is reduced, offset, redirected, reversed, delayed, not received by us, or is otherwise insufficient to cover the amount owed.

If a Fee from Refund amount remains unpaid after we issue reasonable payment reminders, we may refer the overdue amount to a third-party debt collection agency or legal recovery service. Where we do so, we may on-charge to you any reasonable third-party collection, recovery, legal, or enforcement costs we incur in recovering the overdue amount, to the extent permitted by law.

Consumer guarantees under the Australian Consumer Law may apply and nothing in these Terms is intended to exclude non-excludable rights.

Cancellation before lodgement

If you have paid for a tax return and we receive your request to cancel it before we lodge it with the ATO, we will cancel that return and refund all Rapid Return fees you paid for it, including any add-ons or optional extras purchased for that return. Email support@rapidreturn.com.au from your registered email address and identify the return you want to cancel. The request must reach us before lodgement; it does not depend on when we read or process it. We will not lodge that return after receiving a valid cancellation request. We will process the refund promptly, using the original payment method where possible.

Cancellation does not lodge your tax return or remove your tax obligations. You will need to arrange any required lodgement. Your rights under the Australian Consumer Law continue to apply after lodgement.

We may modify, suspend, or discontinue parts of the Service (including features) at any time. We aim to keep the Service available but do not guarantee uninterrupted access.

Tax outcomes depend on your circumstances and the information you provide. Estimates shown in the Service are indicative only and the ATO determines your final result in your Notice of Assessment.

We provide our tax agent services with due care and skill. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory duty or remedy that cannot lawfully be excluded, including any entitlement to compensation under the Australian Consumer Law.

You remain responsible for tax properly payable on your income. We are not responsible for loss to the extent caused by false, incomplete or late information you provide, or ATO processing delays beyond our reasonable control, except to the extent our breach of duty caused or contributed to that loss.

Rapid Return Pty Ltd (ABN 62 669 553 879) is registered with the Tax Practitioners Board as tax agent 26257475. The TPB maintains a public register. You can check our registration and public disciplinary information on the TPB register by selecting Registration Number and searching for 26257475, or searching for Rapid Return Pty Ltd.

Our responsibilities and rights

We must act honestly and lawfully in your best interests, manage conflicts of interest, provide competent tax agent services, and take reasonable care to understand your relevant circumstances and apply tax law correctly. We must protect your confidential information unless you authorise disclosure or the law permits or requires it, account for money we hold for you, maintain proper records, and explain your relevant rights and obligations under tax law. Your responsibility for the information you provide does not remove these duties.

We may ask questions and request records to meet our professional obligations. We may decline to lodge a return containing unsupported or misleading claims, and may need to correct statements or cease acting where required by law. We will explain any issues affecting your return and discuss the next steps with you.

Your responsibilities and rights

You must give us truthful, complete information, keep the records required by tax law, provide requested documents promptly, cooperate with reasonable enquiries, meet agreed information deadlines, and pay the agreed fees. You can ask us to explain our work and fees, raise concerns, and request access to your records. You retain any rights to seek a review of an ATO decision or obtain independent advice.

Read and download the TPB information for clients factsheet (PDF) for further information about your obligations to the ATO and our obligations to you, the ATO and the TPB.

Complaints

If you have a concern about our services, email support@rapidreturn.com.au with the relevant details and the outcome you are seeking. We will acknowledge your complaint promptly and aim to resolve it within 30 days. You can also complain in writing to the TPB using its online complaint form. Further information is available about the TPB complaints process. Our internal process does not restrict your right to contact the TPB or exercise other legal rights.

Registration conditions and prescribed events

As at 1 November 2026, Rapid Return Pty Ltd has no prescribed events within the applicable five-year period requiring disclosure under section 45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024, and no registration conditions that limit the tax agent services we can provide. We will inform current and prospective clients of any changes requiring disclosure in the manner and within the timeframes required by law.