Maximum Refund Guarantee Terms

How Rapid Return's fee refund guarantee works when another registered tax agent amends a return we lodged for you.

Last updated: 4 May 2026

Guarantee summary

If Rapid Return lodges your paid tax return and a registered tax agent later prepares and lodges an amendment for the same return that results in a larger refund or lower tax payable, we will refund the Rapid Return fee you paid for that return when the conditions below are met. The guarantee is available for 90 days from the date we lodge the original return.

Rapid Return Pty Ltd Australia

These Maximum Refund Guarantee Terms apply in addition to our Terms of Service. If there is an inconsistency, these terms apply to the guarantee.

This guarantee is limited to a refund of the fee you paid to Rapid Return for the relevant tax return. It is not a promise that every taxpayer will receive a refund, or that the Australian Taxation Office (ATO) will assess your return in a particular way.

1. When you are eligible

Rapid Return must have prepared and lodged the original tax return for you.
You must have paid the Rapid Return fee for that tax return.
Another Tax Practitioners Board (TPB) registered tax agent must later prepare and lodge an amendment for the same taxpayer and the same income year.
The amended return must result in a better tax outcome than the return lodged by Rapid Return, meaning a larger tax refund or a lower amount of tax payable.
You must make your claim within 90 days from the date Rapid Return lodged the original return.
You must provide the evidence listed in section 3.

2. What the guarantee covers

If your claim is approved, Rapid Return will refund the fee you paid to us for preparing and lodging the relevant tax return.

The guarantee does not cover fees paid to another tax agent, ATO interest or penalties, bank or card fees, government charges, third-party charges, or optional products and services unless we expressly say otherwise.

3. Evidence you need to provide

A copy of the amended tax return or amendment documents prepared by the new tax agent.
A receipt or invoice showing payment to the new tax agent for preparing the amendment.
Evidence of the amended outcome, such as the amended Notice of Assessment or other ATO-issued confirmation showing the larger refund or lower tax payable.
Any supporting information reasonably needed to compare the original return we lodged with the amended outcome.

4. When the guarantee does not apply

The improved result is based on information, records, deductions, offsets, income details, or other facts that you did not provide to Rapid Return before we lodged your return.
The improved result is caused by a later change in law, ATO guidance, ATO pre-fill data, employer reporting, third-party reporting, or your personal circumstances after lodgement.
The amendment corrects information that was false, incomplete, or misleading when provided to us.
The amendment was not prepared and lodged by a TPB registered tax agent.
You have not paid the Rapid Return fee for the relevant return.
You make the claim more than 90 days after the date Rapid Return lodged the original return.
The claim relates to anything other than the Rapid Return fee for the relevant tax return.

5. How to make a claim

Email your claim and supporting documents to support@rapidreturn.com.au.

Please contact us within 90 days from the date we lodged the original return, and as soon as reasonably practicable after you receive the amended outcome. We may ask for more information if we need it to assess the claim.

Approved refunds will be returned to the original payment method where possible. If that is not possible, we may ask you for an alternative refund method.

6. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.